Managed Service Operations

Work Queue

Every operational item requiring engineer action, in one queue. Completed means the engineer's work is finished; Closed means validation, customer communication and evidence are finished.

Tickets
Open
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0 matching this filter
P1 / P2 open
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0 overdue
Waiting customer
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Customer dependency
Waiting Trend Micro
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OEM dependency
Completed
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0 closed
Quick filters

Work by source

0 records
Nothing to chart yetNo records have been collected for this view yet.

Work by status

0 records
Nothing to chart yetNo records have been collected for this view yet.
Work items0 shown / 0 totalSelect Manage to set owner, status, next action, dependency, ticket, justification and time spent.
CustomerReferenceSourcePriorityTitleStatusOwnerDueSLATicketManage
No work items match this filter.Use Refresh work queue on My Shift to re-project engineer work from the latest accepted collections.